Meet–Me
Meet-Me
Meet-Me (if available) is a simple call center. Visitors to your website join a queue through a button, and the agents of your account pick up the call in a meeting. Your platform administrator decides whether Meet-Me is available for your account. See Features.
You find “Meet-Me” under “Account settings” in the left hand side navigation. The page lists your “Meet-Me queues” and shows how many of your account's channels are in use (“Channels used”).
Add a queue
To add a queue, click on the “Add” button in the upper right hand side corner. The next screen is “Configure your queue”.
| Setting | What it does |
|---|---|
| “Meet-Me queue name” | The name of the queue |
| “Number of channels” | How many channels of your account this queue uses |
| “Enable recording?” | The calls of this queue are recorded |
| “Configure dial-out?” | When a visitor joins the queue, the platform calls the extension or SIP identity you enter in “Dial-out to (extension or SIP identity)”. |
| “Automatically remove the call from the queue when the agent leaves the meeting?” | The call is taken off the queue once the agent has left the meeting |
| “Play ringtone?” | The agents hear a ringtone when a visitor waits. Not with dial-out. |
| “Members with access to this queue” | The agents of this queue |
| “Send an e-mail to agents upon Meet-Me requests?” | The agents receive an email when someone waits |
| “Allow users to leave a message?” | Visitors can leave a message. Enter where it goes in “Recipient email address of messages”. |
You can only add email addresses of “Meeting organizers” of your account as agents.
Click on the “Update” button to save. After saving, the queue shows its “Meet-Me queue ID”. The Meet-Me button on your website refers to the queue by this ID.
Delete queues
Select the check box(es) in front of the queue(s) and click on the red “Delete selected queues” button.
