White–Label Administrator Hand Book

How you set up, brand and run a white-label instance, and how you manage several of them in the partner portal.

  • Levels and roles
    How white-label instances are organized: distributors, resellers, instances, accounts and users, who administers what, and where each of them logs in.
  • Setting up an instance
    Create a white-label instance step by step: host name and DNS, TLS certificate, email server, legal links, branding and the first administrator.
  • Branding
    Colors, logos, icons, background and link preview images, dark mode, account logos and custom CSS for a white-label video conferencing instance.
  • Texts and languages
    Choose the interface languages, replace any text of the interface or of the system emails, and link to language-specific pages.
  • General settings
    The white-label settings for product name, host name, email server, languages, region, legal links, deletion of expired accounts and system notifications.
  • Features
    The feature switches of a white-label instance: recording, dial-in, breakout rooms, trial registration, account-level API keys and more.
  • Meeting room and webinar
    Meeting room defaults: meeting types, who may enter, consent before joining, recording, sounds, moderated chat, off-the-record meetings and webinar behavior.
  • Sign-in and security
    How users sign in to a white-label instance: platform accounts, your own login page, SAML single sign-on, cookie SSO, two-factor authentication and captcha.
  • AI, custom tools and add-ons
    The AI meeting assistant, recording transcriptions, your own tool in the meeting room, and the add-ons for Office 365, Slack, Zapier, streaming and technical support.
  • Configured for you on request
    Settings we configure for your instances on request: hosting region, meeting sizes, HD video, recording resolution, password and session rules, and more.
  • Inheritance and locks
    How a setting gets its value across distributor, reseller and instance, how to lock a value for a level below you, and what accounts and users may decide.
  • The partner portal
    Manage many white-label instances as a reseller or distributor: switch between them, add administrators, read usage reports, run white-label trials and take card payments.

Not sure how to best implement your project?

Contact our team to discuss the details.