Meet–Me requests

Meet-Me requests

With Meet-Me (if available), your customers can talk to you without an appointment. They open a Meet-Me link and wait until someone on your team picks them up. Your account administrator sets up the waiting lists and the links. Your platform administrator decides whether Meet-Me is available.

Meet-Me waiting list

Click “Meet-Me requests” in the menu on the left side. The “Meet-Me waiting list” shows who is waiting: “Queue name”, “Waiting since” and “Caller name”.

• Click the join-icon (“Join meeting”), or the row, to pick up the caller. The meeting room opens and the caller is brought in.
• If someone else was faster, you see: “This call was already picked up by an other agent.”
• Click the X icon (“Close meeting”) and confirm to remove an entry from the list.

While you are in the portal, a new request opens a message with a ringtone: “Do you want to accept this call?” Click “Accept call” to pick it up.

Notifications

Click “Subscribe to notifications” to get browser notifications about new requests. Click “Unsubscribe from notifications” to stop. The button appears only if your platform supports browser notifications.

What your customers see

Your customers see “Please wait while we are looking for an agent” until someone picks them up. They are then brought into the meeting room automatically.

If your account administrator allows it, they can also leave a message instead of waiting: name, email, phone number and message.