Settings and troubleshooting
Settings
Here you can select your preferred media devices (microphone, speaker, camera) and display the connection statistics or reload the page if necessary. In the classic layout this menu is called ‘Tools’.
In the layout optimized for presentations, open ‘Settings’ with the gear at the bottom of the left sidebar. In the classic layout, ‘Tools’ is in the top menu.
| Section | Entry | What it does |
|---|---|---|
| ‘Language’ | The language of the meeting room. In the classic layout the language selector is in the top menu. | |
| ‘Email address’ | ‘Set your email address’ | Where the summary of the meeting is sent. In the classic layout this is in the top menu. |
| ‘Video effect’ | ‘Virtual background’ | Blur or replace your background, see Video effects |
| ‘Language channel’ (if available) | Your listening language, see Language channels | |
| ‘User interface’ | ‘Dark mode’, ‘Force scrollbars’ (if available) | A dark color scheme, and scrollbars that always stay visible. The classic layout has ‘Enable dark mode’ / ‘Disable dark mode’ and ‘Force scrollbars’ / ‘Hide scrollbars’. |
| ‘Screensharing’ | ‘Frame rate’ (if available) | How many images per second your screen sharing sends |
| ‘Devices’ | ‘Camera and microphone’ | Choose your microphone, speaker and camera |
| ‘Debug’ | ‘Show connection statistics’ | Shows the quality of everyone's connection on their video |
| ‘Application’ | ‘Reload page’ | Reloads the meeting room. In the classic layout it is called ‘Restart’. |
Organizers and moderators also find ‘Meeting controls’ here, for example to manage the breakout rooms. In the classic layout it is in ‘Tools’. In the layout optimized for presentations, listeners in a webinar do not see ‘Devices’ and ‘Debug’.
Camera and microphone
‘Camera and microphone’ opens a window with your devices:
- Choose your ‘Microphone’.
- Choose your ‘Speaker’, if your browser lets you choose it. ‘System default (follow OS)’ uses the speaker of your computer's settings.
- Choose your ‘Camera’.
- Choose the ‘Video resolution’ (if available).
- Click ‘Use these devices’.
If you plug in or remove a headset or camera during the meeting, a window ‘Audio or video devices changed’ asks ‘Do you want to check which audio or video device you are using?’. Click ‘Yes, I want to select a new device’ to choose again.
Language selection
Here you can change the language settings of the meeting room.
Invite others
You can invite additional participants during the meeting by clicking on the ‘Invite others’ button. This will open a pop-up window where you can enter an e-mail address. Click on ‘Send invitation’. The invitation will be sent to the selected e-mail address.
The button is shown above the participant list. You can enter several email addresses and add a message under ‘Optional: message to invited participants’. The button only appears if the meeting organizer allows you to invite others.
Troubleshooting
| Problem | What you can do |
|---|---|
| The others cannot hear or see you | Check that you have not muted yourself. Then check your devices under ‘Camera and microphone’. |
| You cannot hear the others | Click ‘Click here to start audio’ if the button is shown. Check your ‘Speaker’ under ‘Camera and microphone’. |
| The picture or the sound is poor | Switch on ‘Show connection statistics’ to see whose connection has a problem |
| The meeting room no longer reacts | Use ‘Reload page’ (classic layout: ‘Restart’) |
| You want to check your devices before the meeting | Run the device test on the join page or at /test-environment on your platform, see Device test |
If you had problems during the device test, ‘Download Test Report’ at its end saves a report you can send to your support team.
