General Questions

Veeting Rooms is a subscription based videoconferencing and collaboration service that is accessible online. The service is aimed at businesses who need to hold virtual video and or audio meetings with customers and colleagues globally and locally. No special hardware or software is required to use it apart from a computer with a camera and a microphone and an internet connection. Veeting Rooms is made available as a SaaS application. It is software that does not have to be downloaded but is simply accessed on the Internet.
Although you may think that this adds up to a cloud service, it in fact can not really be considered as such for one very important reason. That is that normal cloud services spread your data all over the world for reasons of latency to speed up access to your information and in order to ensure that if some data centers become inaccessible they will still be able to retrieve your data in a timely fashion. But they can't say where your data actually resides. In a court of law this makes a difference. We store and backup your meeting documents in more than one location but only in one jurisdiction, Switzerland. You know exactly where they are and you can prove it in court if necessary.

The usefulness and benefits of videoconferencing are well known. The ability to communicate with customers and stakeholders remotely with clear audio and video streams is valued for the convenience it provides, the resources saved and the travel hassle it reduces. There are many services available to choose from, large and small. Free services such as Skype and Google Hangouts for instance are well known and easily accessible but are not always ideal for businesses who need security and support and who who want a service that doesn't require all your meeting participants to be permanently on your call list.

Veeting Rooms is a secure service that addresses many of these issues and provides additional tangible benefits.

For instance Veeting Rooms is a secure browser based service which essentially means that it is always available on the Internet. There is nothing to download in order for you to start using it. This also means that updates and new features are seamlessly made available and there is no need to mobilize your IT department to test or install anything. Email support is available and for larger accounts, telephone support also. We keep your email addresses private and we encrypt all your communications whether audio or video.

All your meeting participants will appreciate the ease with which they will be able to communicate with you since there is nothing to do on their end except click on a meeting link that you send them. The meeting will immediately start in their default browser after requesting their permission to share their camera and microphone. It really is this easy to use.

And that's not all. In addition to the online meetings you also have a suite of collaboration tools available that you can use during your meeting. Documents can be uploaded ahead of time or during your meeting. Your participants can download these of course or you can display them onscreen and annotate them together. Tools include a whiteboard, private and shared text chat, meeting minutes and desktop sharing. And at the end of the meeting the system will mail everyone all the documents and their respective private and shared notes and minutes.

Using Veeting Rooms is simplicity itself. Once you have your trial account set up all you need to do is log in to your account and schedule a meeting from the link at the top of the site. The system will create a unique meeting link at this point for you to send to all your meeting participants. You could also check the box to receive a meeting email yourself containing the meeting link and the meeting agenda if you created one. In this case you would simply forward the mail to your colleagues. This mail also contains an ICS extension to allow your meeting to be added to applications with iCalendar support such as Google and Mac Calendar or Microsoft Outlook. (A complete list can be found here: http://en.wikipedia.org/wiki/List_of_applications_with_iCalendar_support).

When all of your meeting participants click on their links the meeting starts in their browsers and you will see them appear in the collaboration screen. In an audio only meeting all you will see is their names and possibly their email addresses if they have set it when they joined the meeting.

Most of the screen is devoted to the collaboration area where you can view documents and presentations, scribble on the whiteboard or add notes and chat.

When you decide to end the meeting you will be given another chance to supply your email address so the system can send you your documents and notes. On your Veeting calendar you will still be able to see your meeting and all the documents used. They are not deleted automatically and remain accessible to you until you decide to remove them.

Veeting Rooms is always delivered on the web on the Veeting Rooms website unless you have a corporate white label version in which case it will be delivered from your own in house server. This is essentially a locked down version of the service that you have complete control of. Handy if you are a bank with strict compliance rules to contend with.

Another option is to have the Veeting Rooms service embedded with your own software. So for instance you might have a membership system and would like all your members to have the ability to schedule and hold virtual meetings directly within your membership system. In this case you would still be accessing our service on the internet but through our software API and it would look as if it was part of your own software. In this case we would handle all the updates etc as normal and you would get all the same benefits as before but with the added ability to seamlessly brand the service with your own logo and corporate colours.

Veeting Rooms makes its service available on a pay as you go, a monthly or yearly subscription and also a variable corporate contract basis.

The pay as you go option allows you to buy blocks of meetings that you can use at any time. You can buy a block and use them in six months time and each meeting has a time limit of 12 hours, enough for any collaboration! The larger the block of meetings you buy, the cheaper is the per meeting cost allowing you to budget precisely. And with a pay as you go option you can have as many meeting organizers as you want. This means that you can allow everyone in your company to schedule meetings for themselves and invite participants. This is useful if you don't know how many people will use the meetings and how often. The system will keep track of your usage and allow you to top up from your account page.

The monthly and yearly subscriptions are designed to allow you to have unlimited meetings per meeting organizer. This is perfect if you need to assign meeting capability to a department or a group of employees and want to budget a fixed cost per month. Purchasing additional subscriptions will allow you to have concurrent meetings. So two monthly subscriptions will allow you to have two concurrent meetings going on at any time of the day.

The corporate white label and integrated options are by negotiation only and will vary depending on the size of your company and what kind of support options you require.

For the most up to date pricing please visit our pricing page: https://www.veeting.com/en/pricing

Signing up to the trial account will give you two weeks to try out the full service. There are no feature restrictions whatsoever and essentially you are able to start using the service immediately without your credit card on file.

After your two week trial is over and you decide that you would like to sign up you can simply convert your trial account to a either a pay as you go account or a monthly or yearly subscription.

To get started as quickly as possible please visit our fast track page on our site: https://www.veeting.com/en/quick-start-guide
If you find that you need more time to evaluate the service we would be happy to extend the trial for a further two weeks giving you a whole month to try it out. Simply contact us and request an extension.

User Questions

If you are using Google Chrome on a Windows PC you might have an issue with the application specific volume control of your operating system. To adjust the volume for Google Chrome on a Windows PC, follow these easy steps:

Step 1: Locate and right click on the volume control icon in your Windows system tray (the collection of icons to the right side of the taskbar).

Step 2: Select Open Volume Mixer from the list that appears. From the window that appears you can adjust the volumes of any application currently open on your computer.

Step 3: Find the Google Chrome application and adjust its associated volume slider.
The meeting URL is a unique link to your meeting. You can send this link to your meeting participants. Once they click on the link, they are automatically directed to your meeting room.
When you join a meeting and start a video or audio session, your browser will ask you for permission to access the microphone and camera of your computer. You must grant our service access to your camera and your microphone if you wish to join the audio and video conversation. See the screenshots below for individual instructions per web browser.

Google Chrome:
Google Chrome Media Access Permissions

Mozilla Firefox:
Mozilla Firefox Media Access Permissions

Opera:
Opera Media Access Permissions
Private meeting rooms allow you to share documents up to a combined size of your entire available store. Individual document sizes are limited to 75mb.
Up to five endpoints can join a video meeting. Up to 10 endpoints can join an audio meeting. The number of individual attendees participating at each endpoint is your choice.
When you create an account, you will define one account administrator. This person will be the main account holder and is responsible for payments and for managing your team. The account administrator can grant access to your meeting rooms to as many team members as you like. Any member who has access to your meeting rooms is called a “meeting manager”. A meeting manager can schedule and manage meetings, upload and delete documents. However, only the account administrator can make further payments or add meeting managers.
Use the “feedback” link at the top of this website to report your problem or ask a question. Please be as specific as possible. We promise to respond within 24 hours. We are continuously refining our service and appreciate your assistance in pointing out any areas that need improvement.

Technical Questions

Currently, the most recent versions of the following web browsers are supported:
  • Google Chrome
  • Mozilla Firefox
  • Opera
The Veeting Rooms application works on all platforms where these browsers are available, except on iOS.
If you are using an Internet Explorer or Safari browser then please install the WebRTC Plugin from Temasys.
Even though not officially supported, you might try portable versions of these web browsers http://www.portableapps.com
Recent Android versions support all the web browsers that can be used to access our service. (Be aware that joining a meeting via a mobile device will use data from your data plan!) Unfortunately you can't join a meeting with your iOS device at the moment. Apple currently forbids the use of 3rd party rendering engines on iOS devices and has not implemented the WebRTC standard in their Safari browser. We are currently working on an iOS app to solve this problem for our customers.
At this time, it is not possible to dial in a Veeting with your phone.

Security and Privacy Questions

We take in-depth precautions to maintain privacy. All communication between your browser and the veeting.com servers use 256-bit TLS encryption. This is the same technology used by online banks and shopping sites. We don't serve data from other servers than our own. Audio and video conversation is entirely encrypted by the DTLS-SRTP standard. We hash every password in our database with individual salt.
All our servers are physically located in Switzerland and managed by a Swiss hosting provider. We use a Swiss company for payment processing and another Swiss company provides us with SSL certificates. All data served to you while using Veeting Rooms are entirely served out of Switzerland. You receive the benefit of an entire service that is protected by Swiss laws.
We use customer data only for technical debugging of our service offering and for anonymous usage statistics that we use internally in our company to improve our service. We will never access or read your data internally or externally. We will never give 3rd parties access to your data. We do not share your data with anyone except when we are legally obliged to do so under Swiss law. Please refer to our privacy policy for more information.

More questions?

Send us an email or use our feedback form to contact us. We will come back to you within 24 hours.